Last updated June 22, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, contact us first for a Return Authorization Number (RMA) via email or phone. Then place the item securely in its original packaging and mail your return to the following address:
Howell Rescue Systems
2673 Culver Avenue
Kettering, OH, 45429

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.        
If you have any questions concerning our return policy, please contact us at: 800-228-7612